Privacy Policy

Effective Date: June 9, 2025
Contact: contact@fluidtides.com

Fluid Tides (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or use www.fluidtides.com (“the Website”), and how we comply with data protection regulations, including the General Data Protection Regulation (GDPR), Payment Services Directive 2 (PSD2), and Strong Customer Authentication (SCA).

1. Who We Are

Fluid Tides is an online marketplace offering seasonal living guides. We act as both a data controller and a data processor in different contexts depending on how users interact with the platform.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Account Information: Name, email address, password (hashed), authentication provider (e.g., Gmail).

• Payment Details: Payment method, last 4 digits of your card (handled by our payment processors).

• Purchase History: Records of digital goods purchased and download history.

• Device & Usage Information: IP address, browser type, time zone, device type, and site interaction logs.

• Communication: Messages, support queries, and contact form submissions.

We do not store full credit card numbers or CVV codes. All payments are handled by PCI-DSS-compliant third-party processors.

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

• Consent: When you sign up or opt into marketing communications.

• Contractual Necessity: To deliver products and manage purchases.

• Legal Obligation: To comply with tax, financial, and fraud-prevention regulations.

• Legitimate Interest: To improve user experience, prevent abuse, and ensure the platform’s security.

4. Strong Customer Authentication (SCA) and PSD2 Compliance

As part of PSD2 (Payment Services Directive 2), all online transactions in the EU are subject to Strong Customer Authentication (SCA) when required. This includes two-factor or biometric verification steps to enhance payment security. Our payment processors implement and manage these SCA protocols where applicable.

5. How We Use Your Information

We use your data to:

• Create and manage your account,

• Process and fulfill transactions,

• Send purchase confirmations and service-related messages,

• Provide customer support,

• Improve and secure our services,

• Comply with legal obligations.

6. Data Sharing and Third Parties

We may share data with:

• Payment processors (e.g., Stripe or equivalent),

• Authentication providers (e.g., Google OAuth),

• Cloud hosting and analytics services,

• Law enforcement, where legally required.

We do not sell your personal information.

7. International Transfers

If you access our platform outside the EU, your data may be processed in jurisdictions with different data protection laws. Where required, we implement standard contractual clauses (SCCs) or rely on adequacy decisions for data transfer.

8. Data Retention

We retain user data:

• For as long as your account is active,

• To comply with legal and financial obligations,

• Or until you request deletion (see Section 9).

9. Your Rights Under GDPR

You have the right to:

• Access your personal data,

• Correct inaccurate information,

• Request deletion (right to be forgotten),

• Restrict or object to processing,

• Data portability (receive a copy of your data),

• Lodge a complaint with a supervisory authority.

To exercise these rights, contact: info@fluidtides.com

10. Cookies and Tracking Technologies

We use cookies to personalize your experience and gather usage data. See our Cookies Policy for details.

11. Data Security

We implement industry-standard measures to protect your data, including:

• SSL encryption,

• Regular vulnerability scans,

• Secure data centers and backups,

• Strict access controls.

12. Changes to This Policy

We may update this Privacy Policy periodically. The effective date will always reflect the latest version. Significant changes will be communicated via email or on our website.

13. Contact Us

If you have any questions or requests regarding your personal data or this policy, contact:
📧 contact@fluidtides.com